Key contacts

Students have access to a wide range of support during their studies from our expert teams and are encouraged to utilise their services to support them personally and academically. See below contact details for all our support service teams.

Support Service	Email/URL	Telephone	Contact For
Student Advice & Support Centre	QAHE.SASC@qa.com	+44(0)204 579 6407	ID cards, letter requests, timetable information, general enquiries
Library Service	library@qahighereducation.com Library Portal: library.qahighereducation.com	+44 (0)207 656 8448	Textbooks, online resources, guidance on research and 1-2-1s with a librarian
Safeguarding, Student Life & Wellbeing Service	QAHE.Welfare@qa.com qahighereducation.com/welfare	+44 (0)121 756 9578	Pastoral support on issues relating to relationships, accommodation, finances, health and more
Mental Health support	QAHE.Mentalhealthsupport@qa.com	+44 (0)121 756 9578	Support if you have a previous mental health diagnosis or have started to experience symptoms that are impacting on you
Learning support	QAHE.LearningSupport@qa.com	+44 (0)121 756 9578	For any disability, long term health, learning differences disclosures, adjustments to learning and neurodiversity screening
ACE Team	ace@qahighereducation.com qahighereducation.com/ace	+44 (0)203 137 5618	Guidance and workshops on study skills, maths, Excel and computing. Online 1-2-1 appointments
Registry Team	QAHE.registry@qa.com	-	Interruptions to study, access to Weblearn, access to modules
QAHE Income Team	QAHEFinanceSupport@qa.com	+44 (0)203 504 7241	SFE and funding queries
Online Learning	QAHEOnlineLearning@qa.com	+44 (0)113 382 6062	Accessing your online classes via WebEX
Attendance Team	QAHE.Attendance@qa.com library.qahighereducation.com/online-learning	-	Reporting absences

Student Advice & Support Centre Email: QAHE.SASC@qa.com | Telephone: +44 (0)204 579 6407 Contact for: ID cards, letter requests, timetable information, and general enquiries.

Library Service Email: library@qahighereducation.com | Library Portal: library.qahighereducation.com | Telephone: +44 (0)207 656 8448 Contact for: Textbooks, online resources, research guidance, and 1-to-1 sessions with a librarian.

Safeguarding, Student Life & Wellbeing Service Email: QAHE.Welfare@qa.com | Website: qahighereducation.com/welfare | Telephone: +44 (0)121 756 9578 Contact for: Pastoral support with relationships, accommodation, finances, health, and general wellbeing.

Mental Health Support Email: QAHE.Mentalhealthsupport@qa.com | Telephone: +44 (0)121 756 9578 Contact for: Support with previous mental health diagnoses or new symptoms impacting your wellbeing.

Learning Support Email: QAHE.LearningSupport@qa.com | Telephone: +44 (0)121 756 9578 Contact for: Disability, long-term health conditions, learning differences, adjustments, and neurodiversity screening.

ACE Team Email: ace@qahighereducation.com | Website: qahighereducation.com/ace | Telephone: +44 (0)203 137 5618 Contact for: Study skills, maths, Excel, and computing guidance, including online workshops and 1-to-1 appointments.

Registry Team Email: QAHE.registry@qa.com Contact for: Interruptions to study, Weblearn access, and module queries.

QAHE Income Team Email: QAHEFinanceSupport@qa.com | Telephone: +44 (0)203 504 7241 Contact for: SFE and funding queries.

Online Learning Email: QAHEOnlineLearning@qa.com | Telephone: +44 (0)113 382 6062 Contact for: Accessing online classes via WebEx.

Attendance Team Email: QAHE.Attendance@qa.com | Website: library.qahighereducation.com/online-learning Contact for: Reporting absences.