Frequently asked questions
Find out answers to common student queries, including how to access your timetable, contact relevant teams for support,
and manage your student finances, among other essential university services.
Q: What do I do if I cannot access my timetable?
A: Contact Student Advice & Support Centre.
Q: How do I access my online class?
A: Contact the Online Learning Team.
Q: What should I contact if I have problems accessing Blackboard?
A: Contact the Registry Team.
Q: What do I do if I cannot access my online class?
A: Contact the Online Learning Team.
Q: I have not studied for a while, who can help me develop these skills?
A: Book an appointment with the ACE Team.
Q: I will not be able to attend class, who should I contact?
A: Contact the Attendance Team (but remember, your attendance is monitored and must remain at a satisfactory level to avoid being withdrawn).
Q: I have a finance query, who can I speak to?
A: For queries relating to course fees and student finance: the Finance Team hold regular drop-in sessions on-campus Monday – Friday at 11.30 am – 3.30 pm, on-campus in Birmingham and the
Student Hub at 7-15 Rosebery Avenue, London.
The Welfare team can also assist with general advice around finances and has produced a Financial Guide available on-campus and online.
The online student budget calculator is also a handy tool: qa.ulster.ac.uk/student-budget-calculator
Q: Are there any student events or societies?
A: The Student Relations team hold regular events in both London and Birmingham. They can also provide more information about student societies. Take a look at their regular newsletter in your student email or contact them at Student.Relations@qa.com