KEY CONTACTS AND QUICK LINKS

Throughout your academic journey, you'll benefit from an extensive array of support services provided by our expert teams. We strongly encourage you to make full use of these resources, both for personal and academic assistance. Explore the contact details for each support team along with guidance on when to reach out for assistance.

Support service	Email/URL	Telephone	Contact for
Student Advice & Support Centre	QAHE.SASC@qa.com	+44(0)204 579 6407	ID cards, letter requests, timetable information, general inquiries.
Library service	libr ary@qahighereducation.com Library Portal: library.qahighereducation.com	+44 (0)20 76568448	Textbooks, online resources, guidance on research and one-to-one with a librarian.
Safeguarding, Student Life & Wellbeing service	QAHE.Welfare@qa.com qahighereducation.com/welfare	+44 (0)121 7569578	Pastoral support on issues relating to relationships, accommodation, finances, health and more.
Mental health support	QAHE.Mentalhealthsupport@qa.com	+44 (0)121 7569578	Support if you have a previous mental health diagnosis or have started to experience symptoms that are impacting on you.
Learning support	QAHE.LearningSupport@qa.com	+44 (0)121 7569578	For any disability, long term health, learning differences disclosures, adjustments to learning and neuro-diversity screening.
ACE team	ace@qahighereducation.com qahighereducation.com/ace	+44 (0)207 6568446	Guidance and workshops on study skills, maths, Excel and computing. Online one-to-one appointments.
Registry team	QAHE.registry@qa.com		Interruptions to study, access to Weblearn, access to modules.
QAHE income team	QAHEFinanceSupport@qa.com	+44 (0)203 5047241	Student Finance England (SFE) and funding queries.
Online learning	QAHEOnlineLearning@qa.com library.qahighereducation.com/online-learning	+44 (0)113 3826062	Accessing your online classes via WebEX.
Attendance team	QAHE.Attendance@qa.com		Reporting absences.
Accommodation service	QAHEAccommodation@qa.com		Advice on accommodation options.

Student Advice & Support Centre Email: QAHE.SASC@qa.com | Telephone: +44 (0)204 579 6407 Contact for: ID cards, letter requests, timetable information, and general enquiries.

Library Service Email: library@qahighereducation.com | Library Portal: library.qahighereducation.com | Telephone: +44 (0)207 656 8448 Contact for: Textbooks, online resources, research guidance, and 1-to-1 sessions with a librarian.

Safeguarding, Student Life & Wellbeing Service Email: QAHE.Welfare@qa.com | Website: qahighereducation.com/welfare | Telephone: +44 (0)121 756 9578 Contact for: Pastoral support with relationships, accommodation, finances, health, and general well-being.

Mental Health Support Email: QAHE.Mentalhealthsupport@qa.com | Telephone: +44 (0)121 756 9578 Contact for: Support with previous mental health diagnoses or new symptoms impacting your wellbeing.

Learning Support Email: QAHE.LearningSupport@qa.com | Telephone: +44 (0)121 756 9578 Contact for: Disability, long-term health conditions, learning differences, adjustments, and neurodiversity screening.

ACE Team Email: ace@qahighereducation.com | Website: qahighereducation.com/ace | Telephone: +44 (0)203 137 5618 Contact for: Study skills, maths, Excel, and computing guidance, including online workshops and 1-to-1 appointments.

Registry Team Email: QAHE.registry@qa.com Contact for: Interruptions to study, Weblearn access, and module queries.

QAHE Income Team Email: QAHEFinanceSupport@qa.com | Telephone: +44 (0)203 504 7241 Contact for: SFE and funding queries.

Online Learning Email: QAHEOnlineLearning@qa.com | Telephone: +44 (0)113 382 6062 Contact for: Accessing online classes via WebEx.

Attendance Team Email: QAHE.Attendance@qa.com | Website: library.qahighereducation.com/online-learning Contact for: Reporting absences.