INTERNATIONAL AGENT – COMMISSIONS PROCESS

In order for a commission claim to be valid, an agent needs a valid contract; the claim needs to be for a valid course and; for a valid student.

Step 1:

Commission fees will only be payable where a signed contract is in place.

Step 2:

Only those students that have paid a deposit and have enrolled are eligible for a commission claim and are counted for any incentives. Please refer to your contract for specific exclusions and guidance over eligibility on progression to further studies.

Step 3:

This commission is based on net fees (after the deduction of any scholarships or discounts) where the individual student has paid more than 66% of their fees. As a concession to agent’s cash flow, we also honour claims that are made when the student has paid less than this threshold, i.e. we will pay the commission rate on the student’s £5,500 deposit even where this amounts to less than two thirds of the net fees. Agents can issue a subsequent claim invoice once a student has paid above the threshold.

Step 4:

Where we reject a claim, we will provide feedback to the agent directly so that a valid claim can be made where possible. This rework will delay settlement and such delays can be avoided by ensuring the following common problems are addressed before a claim is submitted:

•Claims are submitted only for eligible students (see guidance in point 2 above).

•An invoice must be completed with all the required information, please see the template invoice on page 13.

• Claim invoices must be dated and have a unique invoice number.

• Agent commission is inclusive of VAT. Any claims that add VAT on top of the claim will be rejected.

• Commission is payable in pounds sterling. As a concession to agents banking arrangements in certain territories we can also settle in US Dollars or Euros. Claims submitted in any other currency will be rejected and will need to resubmit.

• We accept invoices in a range of MS Office readable formats, Word, Excel and Adobe for example. Picture files like JPEGs, PNG and BMP files are not acceptable.

Step 5:

Where an agent changes their bank details, the new details must be confirmed to QAHE.agent@qa.com . Failure to confirm this change will cause delays to any upcoming settlements.