Key contacts and quick links

You have access to a wide range of support during their studies from our expert teams and are encouraged to utilise their services to support them personally and academically. See below for contact details for all our support service teams.

Please note: You can access the contact details for your Academic Management team via your VLE (Weblearn). Students have access to a wide range of support during their studies from our expert teams and are encouraged to utilise their services to support them personally and academically.

Support service
Email/URL
Telephone
Contact for
Student Advice and Support Centre
QAHE.SASC@qa.com
+44 (0)204 579 6407
ID cards, letter requests, timetable information, general enquiries
Library Service
library@qahighereducation.com Library Portal: library.qahighereducation.com
+44 (0)207 656 8448
Textbooks, online resources, guidance on research and 1-2-1s with a librarian
Safeguarding, Student life and Wellbeing service
QAHE.Welfare@qa.com qahighereducation.com/welfare
+44 (0)121 756 9578
Pastoral support on issues relating to relationships, accommodation, finances, health and more
Mental Health support
QAHE.Mentalhealthsupport@qa.com
+44 (0)121 756 9578
Support if you have a previous mental health diagnosis or have started to experience symptoms that are impacting on you
Learning support
QAHE.LearningSupport@qa.com
+44 (0)121 756 9578
For any disability, long-term health, learning differences disclosures, adjustments to learning and neurodiversity screening
ACE Team
ace@qahighereducation.com qahighereducation.com/ace
+44 (0)203 137 5618
Guidance and workshops on study skills, maths, Excel and computing. Online 1-2-1 appointments
Registry Team
QAHE.registry@qa.com
-
Interruptions to study, access to Weblearn, access to modules
QAHE Income Team
QAHEFinanceSupport@qa.com
+44 (0)203 504 7241
SFE and funding queries
Online Learning

QAHEOnlineLearning@qa.com

library.qahighereducation.com/online-learning

+44 (0)113 382 6062
Accessing your online classes via WebEX
Attendance Team
QAHE.Attendance@qa.com
-
Reporting absences
Accommodation Service
QAHEAccommodation@qa.com
-
Advice on accommodation options

Student Advice and Support Centre Email: QAHE.SASC@qa.com | Telephone: +44 (0)204 579 6407 Contact for: ID cards, letter requests, timetable information, and general enquiries.

Library Service Email: library@qahighereducation.com | Library Portal: library.qahighereducation.com | Telephone: +44 (0)207 656 8448 Contact for: Textbooks, online resources, research guidance, and 1-to-1 sessions with a librarian.

Safeguarding, Student Life and Wellbeing Service Email: QAHE.Welfare@qa.com | Website: qahighereducation.com/welfare | Telephone: +44 (0)121 756 9578 Contact for: Pastoral support with relationships, accommodation, finances, health, and general wellbeing.

Mental Health Support Email: QAHE.Mentalhealthsupport@qa.com | Telephone: +44 (0)121 756 9578 Contact for: Support with previous mental health diagnoses or new symptoms impacting your wellbeing.

Learning Support Email: QAHE.LearningSupport@qa.com | Telephone: +44 (0)121 756 9578 Contact for: Disability, long-term health conditions, learning differences, adjustments, and neurodiversity screening.

ACE Team Email: ace@qahighereducation.com | Website: qahighereducation.com/ace | Telephone: +44 (0)203 137 5618 Contact for: Study skills, maths, Excel, and computing guidance, including online workshops and 1-to-1 appointments.

Registry Team Email: QAHE.registry@qa.com Contact for: Interruptions to study, Weblearn access, and module queries.

QAHE Income Team Email: QAHEFinanceSupport@qa.com | Telephone: +44 (0)203 504 7241 Contact for: SFE and funding queries.

Online Learning Email: QAHEOnlineLearning@qa.com | Telephone: +44 (0)113 382 6062 Contact for: Accessing online classes via WebEx.

Attendance Team Email: QAHE.Attendance@qa.com | Website: library.qahighereducation.com/online-learning Contact for: Reporting absences.