Frequently asked questions

We know that there’s a lot to think about and do in preparation for starting university, and that you’ll have a lot of questions, some of which you won’t have even thought about yet! Take a look at the frequently asked questions from our students and get the answers you're looking for.

Question	Answer
Q: What do I do if I cannot access my timetable?	A: Contact the Student Advice and Support Centre via email QAHE.SASC@qa.com or call 0204 579 6407
Q: How do I access my online class?	A: Click on this link: https://qa-learning.webex.com/ Find the relevant Webex code on your timetable and input the number. The password for every session is Monday
Q: What do I do if I cannot access my online class?	A: For any technical Webex issues, please contact the Student Advice and Support Centre Team via email QAHE.SASC@qa.com or call 0204 579 6407
Q: Who should I contact if I have problems accessing Weblearn?	A: Contact the Registry Team via email QAHE.registry@qa.com
Q: I have not studied for a while, who can help me develop these skills?	A: Click here to book an appointment with the ACE Team
Q: I will not be able to attend class, who should I contact?	A: Contact the attendance team via email qahe.attendance@qa.com (but remember, your attendance is monitored and must remain at a satisfactory level to avoid being withdrawn)
Q: Why have I not received my maintenance money yet even though I have been approved?	A: Payment dates on your approval paperwork are guidelines and not accurate dates. Your first maintenance payment will be sent to you 2-4 weeks after the day your application was approved and where you have commenced learning on your programme.